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Dear Customer,
We received your complaint letter last February 5, 2009 about the
problems you are encountering with our cable service. We have found out
that the problems are caused by a faulty satellite tower in your
area.
Thus, we have received several similar complaints from others within
the range of the tower.
Please accept our apologies for the unsatisfactory service. We
assure you that the problem is being resolved and we will prevent the
same from happening again. Repairs are already on-going and we have
also installed a new system of monitoring and immediately detecting
similar problems in the future. We will be refunding your payment for
last month’s cable service as our way of making up for the defective
service.
We hope you continue your subscription with us as we are doing our
best to constantly improve our services. Should you have any queries,
please contact us at 01444 480480.
Thank you.
Sincerely,
Mr. Pat Gillies
Customer Care Service
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