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Mr. Dominic Higgins
Dundee, DD1 4HN
Dear Mr. Higgins,
I found out yesterday that our sales clerk on duty gave you a
different product from what you ordered at our Dundee branch. It has
been a week since the mistake, but please allow us to sincerely
apologize for the incident. I was informed about the incident only
recently after which I
immediately took action.
I have discussed the matter with the sales clerk concerned and he
deeply apologizes for the mistake. As he explained, what happened was
not intended and he just mistook the other brand for your order since
they were similarly packaged.
As per our policy, we will be replacing the product if you wish. If
you have time, we hope you could visit our store so we could further
settle the matter with you. We hope the incident has not tarnished our
good reputation with you.
Thank you. We hope you would remain a loyal customer.
Sincerely,
Mr. Chris Downes
Sales Manager
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