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From,
Mr Gibbs,
Manager,
YBS Mall,
London
To,
Mr Stevenson,
B-13, Roaring Heights Apartments,
Archway road,
London
Dear Mr Stevenson,
I, Mr Gibbs, the manager of the YBS shopping mall, am writing this
letter to express regret and remorse for the mistake from our side which
caused you a lot of trouble. The letter for immediate payment to be
made has been destined for another client but it eventually landed at
your home and
naturally made you furious.
The thing is the person whom the letter was destined also goes by the
name of ‘Mr Stevenson’ and since we made a record for all the regular
customers, the address got mistaken by sheer human error. I assure you
that the mistake shall never be happening again in the coming future. I
am hopeful that you will continue to be a proud and regular customer of
ours by pardoning us this time around. As a humble compensation for all
the chaos which we resulted in, we have sent you your preferred wine.
Yours sincerely,
Mr Gibbs
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