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To
Ms. Natalie Pitt
45 Northgate Street
Preston
Date: 22nd Feb 2012
Subject: Apology Letter for wrong delivery
Dear Ms. Pitt
I am writing this letter in response to complaint that you registered
for your purchase order TN-4456. Please accept my sincere apologies for
what happened. I verified your order and I admit that
we sent you the
wrong shipment
I talked to my staff members and clearly stated that this kind of
mistake will not be tolerated in our organization. I have also placed
the order for the correctly printed letterheads as per the requirements
of your purchase order. I appreciate your cooperation and also the fact
that you sincerely returned the letter heads that were sent to you by
mistake.
You’ll receive your stationery material within a week’s time and I
have also attached a cheque of $14, the amount you spent on sending the
incorrect material back to our office.
Once again, I am really sorry for the inconvenience.
Sincerely,
Brad Marshall
Manager, HJ Stationers
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