Letter of Business Apology

Dear {Customer Name}

Please accept this letter as our formal letter of apology for the inconvenience {issue} has caused you.

We assure you that this issue is not a common problem. Through our internal review process, we believe the cause was due to {key staff changes, recent internal system update, office relocation, etc…}.

To ensure that this will not be a repeat occurrence, we believe that {creating company wide training sessions, installing new back-up systems, creating an internal auditing team, etc…} over the next few months will prevent this from happening again.

{If additional action is necessary:}
At {Company Name}, we have a great appreciation for our customers. Please accept {3 months worth of service, a free upgrade, etc…} as a gift and “thank you” for being such a loyal customer.

If you have any questions or comments regarding this matter, please feel free to discuss it with me at {email, phone#, website, etc…}.

Yours in service,
{Company Representative}

Letter of Apology to Customer

Dear {Customer Name}

Please let us apologize for the difficulties and inconvenience you experienced with {issue}.

We are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint. After much review, we have narrowed down the cause of the issue to be {key staff changes, recent internal system update, office relocation, etc…}.

At {Company Name}, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future. With {the creation of company wide training sessions, installing new back-up systems, creating an internal auditing team, etc…}, our process will be stronger than ever and will help eliminate the problems you experienced.

{If additional action is necessary:} 

To show our deep appreciation for your continued support, we are providing you with {3 months worth of service, a free upgrade, etc…}.

If you have any questions or comments regarding this matter, please feel free to discuss it with me at {email, phone#, website, etc…}.

Yours in service,
{Company Representative}

Letter of Apology Business

Dear {Customer Name}

Please accept our most sincere apologies for the difficulties and inconvenience {issue} has caused.

At {Company Name}, we strive for the perfection of our products and services and the satisfaction of our customers. Unfortunately, due to {key staff changes, recent internal system update, office relocation, etc…}, the issue you have been experiencing slipped through process.

We guarantee that we will not let this problem persist. To ensure that this does not happen again, we are {creating company wide training sessions, installing new back-up systems, creating an internal auditing team, etc…}to return us to the high-level of quality and service our customers deserve.

{If additional action is necessary:} 

You are an important and crucial member of the {Company Name} family. For the inconvenience this has caused, we are offering you with {3 months worth of service, a free upgrade, etc…}.
                                  
If you have any questions or comments regarding this matter, please feel free to discuss it with me at {email, phone#, website, etc…}.

Yours in service,
{Company Representative}