Dear {Customer Name}
The purpose of this letter is to formally offer our deepest and most sincere apology for the inconvenience that {issue}has caused you.
We take our customer complaints seriously and we appreciate that you brought this issue to our attention. After reviewing your file, we believe the cause of the unsatisfactory and unfortunate result was due to {key staff changes, recent internal system update, office relocation, etc…}.
With {Company Name}’s constant strive to deliver the best possible service available, we will be {creating company wide training sessions, installing new back-up systems, creating an internal auditing team, etc…} over the next few months to perfect our process.
{If additional action is necessary:}
We value our relationship and will be offering you with {3 months worth of service, a free upgrade, etc…} in appreciation of your patronage.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at {email, phone#, website, etc…}.
Yours in service,
{Company Representative}
{Company Representative}
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